Move beyond Email to a fully integrated messaging solution.

A simple solution to the modern world's increasingly complex communication requirements

Unifier2 is a web-based Message Centre that offers a unique one-number messaging service that can be accessed from anywhere in the world. With the technology to send and receive voice, email, fax and sms messages using one centralised number, Unifier2 is a simple solution to the corporate user's increasingly complex communication requirements.

The best way to communicate

Unifier2 allows corporate users to choose how they want to send and receive messages. By taking desktop communication beyond email to a fully integrated messaging solution, Unifier2 is the breakthrough in communication that corporate users have been looking for. Most importantly, Unifier2 not only reduces the direct cost of communication by saving time, but also helps channel messages through the most appropriate medium for each user.

Stay in touch when busy

For those busy times when you can't afford to be interrupted and your phone keeps on ringing, divert your business telephone to your unifier account and return messages as and when it suits you. You can read or listen to messages as they arrive and interrupt the retrieval of messages to attend to those requiring urgent attention. Unifier2 can also screen your calls and advise when a voice message has been left.

Work efficiently and productively

By having all channels of communications directed to one location, which can be managed from your desktop, helps you manage your communications efficiently. With Unifier2's intelligent 'Do not disturb' service, you can divert desk telephones to your Unifier2 account and return messages at your convenience. For those calls that simply must be taken, callers can be advised to use 'follow me' diversions to mobiles or other numbers.

Faxing from your desktop

Now that you can send faxes from your desktop using Unifier2, queues at the fax machine become a thing of the past.

Integrate Unifier2 technology with ease

All or part of Unifier2's functionality can be easily integrated into your IT platform or Intranet in a number of different ways: 100% Internet based. Extension of an intranet. Intranet Integration. Functionality by Web Services.

Low Cost of Access

Unifier2 is available for immediate trial and the Unifier2 team is available to discuss tailored options with you. Roll your mouse over the menu on the right of the screen for a more detailed view of Unifier2's benefits.

And it's secure

Security across the internet is provided by Secure Socket Layer (SSL) encryption together with trusted site certification for Unifier2. All messages are scrambled using SSL encryption when sent across the Internet. The identity of the Unifier2 servers are digitally certified. When retrieving messages by phone, a personlised PIN number ensures security and confidentiality. .

Documents can be routed and tracked by Unifier2 to either individual employees or groups within a department.

Route incoming and outgoing faxes

By forming Unifier2 groups, incoming faxes can be routed to other interested parties within an organisation. Similarly, outbound faxes can be shared and tracked by all parties in a group.

Common Document Control

Common documents such as sales brochures or forms can be stored on a local folder and sent out using each employee's Unifier2 message centre. This means common documents are filed in one location and the most up-to-date copy can be accessed with ease.

Personalising Common Documents

Common documents can be personalised using text merge functions, providing the source document has been produced in MS Word. This is easy to set up and applies to both faxes and emails.

Message filters are a powerful tool

Incoming messages filters can be used to route messages into selected message folders. You can create and name any number of folders and route messages accordingly. A sender's name or email address, subject or fax calling line IDs are commonly used identifiers.

Locate filed emails quickly

Emails can be located within a Unifier2 account by doing a key word or date search in Email fields. In addition, all inbound messages can be downloaded from Unifier2 and saved in local folders.

Enable more convenient communication for business travel

An alternative to the corporate intranet

Corporate Intranets can be inconvenient when you are out of the office. With the security of Unifier2 SSL servers, you can introduce a more accessible and convenient messaging system for employees.

A communications link at all times

Telephone access to voice messages, faxes and emails is clearly a huge benefit when computer access is not available. Furthermore, Unifier2 can be easily arranged as a common message point for groups or departments to pick up and leave common interest fax, voice or email messages. In this case, the unifying factor would be the telephone number which is a secure and convenient option for message retrieval. Alternatively, messages can be retrieved via the internet.

Adding elements of Unifier2 to your present collaboration and CRM applications is easy

Extend your messaging while using present applications

Unifier2 can extend your present applications such as MS Exchange and Outlook by adding fax, voice and wireless messaging. ,br> CRM applications can be further extended by adding Unifier2 Message Board and Instant message features.

Retain your current investment in functionality and data

Unifier2 is COM object based and Web Services supported. This means, in most cases, that Unifier2 can be coupled to your present desktop and back-end without interfering with the present configuration of your applications.

Contact us for further information

Please contact us using the web form provided on this site and we will phone you to discuss the technical aspects of your requirements. Thereafter, we can provide technical assistance to develop a cost effective implementation proposal for your consideration.

Complete flexibility with Email domains

You can maintain your present email domain and still synchronise with Unifier2

Messages within your new Unifier domain can be automatically delivered to your present email server on arrival. Alternatively, Unifier2 can automatically poll your server and copy messages to your Unifier2 message centre.

Select your own email domain name for your Unifier2 service

This will be different from your main corporate email domain and could indicate a department branch or particular service that is being hosted by Unifier2.

Transfer your entire Email domain to a Unifier2 server

Altneratively, you can transfer your entire email domain to a Unifier2 server. Your primary email and unified messaging service will then be completely unified on a Unifier2 server.

Unifier2 can add Unified Messaging functions to many standard email servers

By doing this, a primary server is created for a unified messaging solution with all the benefits of Unifier2.

Unifier2 can adopt the look and feel of your corporate intranet

''N' tier Software Architecture

Unifier2 is built on the "N" tier software model with loose coupling between tiers to support easy customisation.

The Presentation Tier can be easily customised

The browser interface is style sheet driven for easy customisation to your Intranet's colours and functional controls. Functionality is driven by standard script libraries and supports all Browsers at or above V4.00. ,br> Unifier2's functionality is mid tier and is independent of the back-end, client interfaces and Telco interface Server. Unifier's back-end is a SQL2000 server which can interface easily with other databases, if required. The telephone network server can be easily integrated with most corporate PABX switches and be easily co-located and scaled according to requirements.

Unifier2 functionality can be provided in Web Service Modules

Unifier2 functionality can be added using Web Services

Many of Unifier2 functions are progressively being released for use as a web service. Almost any Unifier2 function can be made available to your application as a remote object.

Platform Independent

Using Simple Object Access Protocol (SOAP), a Unifier2 server will provide the requested service or execute the requested function and return a result message to your application. SOAP has already become well supported with high level toolkits for most development languages and being XML based is platform independent.

Firewall Friendly

Remote Web Services calls are XML documents and are transported through your normal HTTP Port (80) so there is no need to risk opening any other port to internet access.

The next step

As implementation and documentation is progressive, please visit our Web Services area on this site for updates. If you have an immediate requirement, please contact us using our web form.

Unifier2 can add functionality or expand the capacity of your IVR platform and Call Centre

Offload Peak Queues to Unifier2

Unifier2 can provide relief during peak times for callers into your Call Centre IVR. By handing delayed calls to Unifier2 you can manage incoming traffic more efficiently. Unifier2 will advise the caller by email or sms when the queue is shorter and advise you of delivery by email or phone.

An immediate IVR Solution

Use Unifier2 as a trial or interim IVR solution for automated enquiries, call routing or a fax back system. Telephone numbers can be quickly set up in most Australian capital cities and regions. Unifier2 IVRs can be rapidly programmed and professional voice recordings can be arranged.

Use Unifer2 as a Web Enabled Call Centre

Use Unifier2 as a trial or short term Call Centre. Telephone numbers can be quickly set up in most Australian capital cities and regions. Your call agents may operate anywhere there is telephone and web access to handle an unlimited amount of callers.

Unifier2 can build an in-house IVR platform

can provide you with a complete IVR platform, built to telecommunications grade standards, from either a few telephone lines or from thousands. . Out of the box applications include: Fax On Demand. Fax Broadcasting. Data base Integration. Calling Cards (Public or In House). Billing Systems.

Taking the next step

If you have an immediate requirement, please email us via our web form and we will contact you immediately to discuss your requirements.

Outsource all or part of your communication requirements to save on ownership costs

Simple three point cost base.

Unifier2 offers corporate users a low cost per-person plus the cost of telecommunications. This forms the cost base for each employee. In addition, an annual facility fee is charged, depending on the size of your user base.

No more costly Software upgrades or development.

Unifier2 supports its software, while continually upgrading and adding new features. Your company can enjoy the immediate benefits without increasing the IT department's workload.

Application Service Provider (ASP) Benefits

Our value proposition is in accordance with the evolving ASP paradigm where cost of ownership is shed to ASP's. Where you already have a relationship or ASP bundle, we would be delighted to offer Unifier2 services under that same established contract you have with a third party.